Last updated: 5 October 2026
These terms govern the use of psy-help.ee, bookings for consultations and the purchase of the e-book from Grin studio OÜ. Sections 1–10 cover consultations; section 11 covers buying the book. By booking through the website, by phone or by email, or by buying the book, the client confirms that they have read these terms and the Privacy Policy.
1. Provider and service
Provider: Grin studio OÜ, registry code 12261817, address: Sojakooli 14-36, Tallinn, Estonia. Consultations are provided by psychologist Nikita Grigoriev.
Psychological consultations are provided in person in Tallinn or online through Google Meet or another agreed platform. They are not medical services: the psychologist does not diagnose medical conditions, prescribe medication or provide emergency psychiatric care.
If there is an immediate threat to life or an acute crisis, call 112 or contact the nearest emergency department.
2. Booking, contract and communications
The client selects a service and time and supplies contact details. A booking is accepted when Team Booking registers it and displays a confirmation on the website; a copy of the confirmation is also sent by email. The booking is stored in the website’s WordPress database with the hosting provider and transferred to Google Calendar to manage the schedule. Details are provided in the Privacy Policy.
The supplied email address receives service messages: confirmation, booking changes or cancellation, and practical information about the meeting, payment and online connection. One optional feedback request may be sent after the scheduled time of a booking that has not been cancelled. Responding is optional; you can opt out of further requests by contacting info@psy-help.ee.
An email address supplied for a booking is not used for advertising, newsletters or third-party promotions without separate consent. Contact details are not sold or shared for another party’s advertising.
3. Price and payment for consultations
- in-person consultation, 60 minutes — EUR 100;
- in-person consultation, 90 minutes — EUR 150;
- online consultation, 60 minutes — EUR 100.
If a different duration or price is agreed before booking, the individually agreed terms apply. Payment is made after the meeting, in cash for an in-person consultation or by bank transfer. Unless agreed otherwise, payment is due immediately after the meeting or within 24 hours after an invoice is issued.
4. Right to withdraw from a distance contract for a consultation
When a consumer enters into the contract through the website, by phone or by email, they may withdraw without giving a reason within 14 days after the contract is concluded by sending an unambiguous statement to info@psy-help.ee. This right does not apply to a booking made directly at the place where the service is provided.
If the client separately requests that the service begin before the 14-day period ends and later withdraws after performance has begun, an amount proportionate to the service already supplied may be payable. After the service has been fully performed, the right of withdrawal ends only where the statutory conditions have been met. This section does not limit mandatory consumer rights.
5. Cancellation, rescheduling and late arrival
The client may cancel or reschedule without a charge by giving notice at least 24 hours before the meeting. For a later cancellation or failure to attend without notice, compensation of EUR 50 for the reserved time may be charged.
If the client is late, the meeting is normally not extended and the full consultation fee remains due. If the meeting does not take place due to the provider, another suitable time is offered. These rules do not limit the statutory right of withdrawal or other mandatory consumer rights.
6. Confidentiality
Information shared during a consultation is handled confidentially in accordance with professional duties and Estonian law. Access by technical providers to necessary data and disclosures required by law are described in the Privacy Policy.
Information may be disclosed without the client’s consent only where there is an applicable lawful basis, including an immediate threat to life or health, child protection, or a binding request from an authorised public authority.
7. Responsibility and expected outcome
The psychologist applies professional knowledge and skills but cannot guarantee a particular outcome. Results depend on the client’s circumstances, the work done together and other factors. The client remains responsible for decisions about their own life.
The provider is not responsible for failures of the client’s internet connection or equipment. If a technical problem occurs, the parties try to agree on a reasonable solution.
8. Use of the website
Website materials provide general information and do not replace an individual consultation, diagnosis or emergency help. Text, design and other materials are protected by copyright. Reasonable quotation with a reference is allowed; systematic copying or commercial reuse requires permission.
The website may contain links and embedded material from other services. Their operation is governed by the relevant provider’s terms.
9. Complaints, disputes and changes
Complaints may be sent to info@psy-help.ee or made by phone at +372 553 8455. The parties first try to resolve the matter directly. If no agreement is reached and the matter falls within its competence, the consumer may contact the Consumer Disputes Committee at TTJA or a competent court.
Estonian law applies, without limiting mandatory consumer rights. The terms may be updated when services, the website or legal requirements change. A booking or purchase is governed by the terms in effect when it was confirmed unless the parties agree otherwise in writing.
10. Contact details
Grin studio OÜ
Registry code: 12261817
Address: Sojakooli 14-36, Tallinn, Estonia
Email: info@psy-help.ee
Phone: +372 553 8455
11. Buying the e-book “What Is the Meaning of Life?”
The seller is Grin studio OÜ; the author is Nikita Grigoriev. The e-book is sold in two editions, English and Russian, each as PDF and EPUB (English PDF: 266 pages, about 10 MB; Russian PDF: 328 pages, about 11 MB; EPUB: about 5 MB). No printed copy is sent. Reading it requires an application that supports PDF or EPUB; no registration with the seller is needed. The files are not encrypted, and the links to receive them are personal. The purchase gives the right to read the book for personal purposes; copyright in the text and the right to distribute it publicly are not transferred to the buyer.
The price is EUR 14.99 per purchase, with no subscription, no charge for electronic delivery and no additional fees from the seller. Card payment takes place on a secure Stripe page. Once the payment is confirmed, an email with the order details and links to download the PDF and EPUB are sent to the address the buyer provided. If the email does not arrive or the file does not open, check your spam folder and write to info@psy-help.ee.
A buyer purchasing the book as a consumer may withdraw from the distance purchase without giving a reason within 14 days of making it, including after receiving the file. An unambiguous email to info@psy-help.ee from the address used for the order, or stating that address and the order number, is enough. We will refund the amount paid using the same payment method within 14 days of receiving the request. This rule does not limit the buyer’s rights if the digital product is defective.
The email can be written in any form. For example: “I withdraw from my purchase of the e-book ‘What Is the Meaning of Life?’ made on [date]. Email used for payment: [email]. Order number, if known: [number]. Name: [name].” Using this template is optional.
For questions about purchases, refunds and complaints: info@psy-help.ee, +372 553 8455. How order and payment data is processed is described in the Privacy Policy.